TQM ENVIROLASER LTD

company: ENVIROLASER LTD.

quality_theme: "QUALITY PRODUCTS FOR YOU"

address: Nepean, Ontario

city: Canada

state: K2E 7K3

zip:

phone: (613) 225-4726(800) 565-9156

fax: (613) 225-8156

revdate: 08/09/98

revnumber: 4.02

order: 1

$Revisions: 04/06/95 22:29:35,03/01/96 23:12:53,12/09/97 15:03:16

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

order: 2

revdate: 02/29/96

revnumber: 4.01

$Revisions: 04/06/95 22:33:22,04/06/95 22:33:50

order: 3

revdate: 04/06/95

revnumber: 4.01

$Revisions: 04/06/95 22:41:39,04/07/95 19:01:19,05/10/96 13:26:42,06/25/96 14:12:59

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

"Quality Products for You".

It is the policy of the Management and Staff to be both reactive and

proactive to the needs of our customers. And as such we will strive to

become the best provider of remanufactured laser printer consumables in

our industry. To achieve this we must provide products superior to those

of our competitors.

It is the objective our company to be the best. To achieve such a

goal each and every person must commit to doing the job with pride and

forethought. We cannot afford the loss of a single customer due to poor

customer service or shoddy workmanship. If we are the best then this means

that our team is the best.

Each person must know who their customers are and what kind of

products and services they expect. Each person must be clear on the

Policies, Procedures, and Work Instructions which affect their area of

responsibility. Each person must have quality performance goals which they

meet or exceed.

It is our intent to engage in all business activities with concern and

professionalism for our clients needs both as individuals and as

organizations.

When each person commits to being the best, then overtime we

collectively, as a company become the best in the business. We understand

that it is always inspiring to be the best.

order: 4

revdate: 04/07/95

revnumber: 4.01

$Revisions: 04/07/95 21:38:57,04/07/95 21:39:35,04/07/95 21:43:20,04/07/95 21:55:19,04/07/95 21:56:29,04/13/95 00:09:38,04/13/95 21:59:11,03/01/96 23:37:31,05/10/96 13:34:44,10/22/96 23:57:20

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

Introduction

The purpose of this Business Description is to provide an overview of, and

an introduction to the Quality Manual and Quality System operated by

Envirolaser Ltd.

Envirolaser Ltd. manufactures, sells and services Recycled Laser Printer

Toner Cartridges for automated office equipment. Envirolaser Ltd. also

provides both service to and Original Equipment consumables for all brands

of Laser printing equipment. Though business is conducted primarily in the

Provinces of Ontario and Quebec, Envirolaser Ltd. is prepared to do and

does service customers Nationwide. Envirolaser is also the controlling

interest in operations throughout South America, through its subsidiary, Canadian Laser Technology S.A.

Envirolaser Ltd. consists of the Administration, Manufacturing,

Purchasing, Sales, Research and Development, Quality and Service

departments that support our Customers. Envirolaser Ltd. is located at

205-199 Colonnade Road South, Nepean, Ontario K2E 7K3.

The Quality Management System employed at Envirolaser Ltd. is automated.

It is written in Lotus Notes and includes the following functions:

Quality Manual

The Quality Manual is the top-level quality management document

which is included in the Quality Management System. It is a controlled

document (and is marked as such) that can have non-controlled copies.

In the Quality Manual, we define the overall Quality Policies and outline

which procedures, work instructions, inspection plans, records, and

reviews are to be used to implement the specific Quality Policies.

Procedures

Procedures are used in our quality system to define the overall

work process flow. They outline the stages in which work is to be

performed throughout the company. The Procedures relate to each of the

ISO 9003:94 sections (the Procedure number corresponds to the ISO 9003:94

section number) and are cross functional. Many of the Procedure work

stages will be linked to specific Work Instructions.

Work Instructions

Work Instructions and detailed work process steps. Each area

of our Company has its own work instructions. In these Work Instructions

the Company has defined how the inputs get processed into the desired

outputs at the required level of quality performance. Work Instructions

contain the repeatable, step-by-step work process steps. They define how

the work is to be completed at each Work Station.

Work Orders

Work Orders are production requests. In a Work Order, the Company

will request that a specific part be built, in a specific quantity, from

the raw materials listed in the Bill of Materials. All Work Orders are to

be carried out by using the appropriate quality policies, procedures, work

instructions, and quality inspection plans. In addition, all Work Orders

will require quality performance record keeping as is outlined in the

Quality Management System.

Quality Plans

The Quality Plan is our quality inspection plan. In this

documentation the Company has defined how we will inspect to assures that

quality performance is achieved. In this plan we have defined what type

of inspection is to occur at the appropriate steps of the Work

Instructions.

Generally, the Quality Plan will detail how the inspections are to occur

for a family of products. The Company has developed specific Quality

Plans for each of our product groups.

Training Records

We use the ISO 9003:94 documentation as the backbone of our

training. Each new hire is given a copy of the Quality Manual and is

trained by their manager on the relevant policies, procedures, work

instructions, quality plans, audits, reviews, record keeping, and

corrective actions which apply to their area of responsibility. Computer

based testing has been established. Records of this training and testing

are kept.

Audit Records

A comprehensive schedule of internal audits has been established by

the Company. Each area is audited at least once per year. Where quality

management deficiency are found, Corrective Action reports are generated.

Records of these audits are kept.

Management Review Records

Monthly Management Review meetings are held to ascertain the

current level of quality performance throughout the company. These

meetings are attended by all Senior and Area Managers.

It is the stated goal of the Company to have the highest level of quality

performance in our industry. This can only be achieved if we are

improving all area functions faster than the competition.

The purpose of the Management Review meeting is twofold:

First, Management must review the records produced by the Quality

Management System to verify that the system is working to deliver the

planned level of quality performance.

Second, each manager is responsible for spending time to improve their

operating procedures and work instructions. The goal is to improve

quality performance while we are simultaneously reducing cost.

Quality Performance Records

The Company maintains in paper form and on the computer certain

quality performance records. These records are evidence that the quality

activity has been accomplished and act as a database which we can

statistically analyze to determine the quality performance trends.

There are twelve types of quality performance records which we keep in our

quality management system. They are as follows: Contract Review,

Inspection Records, Quality Performance Metrics, Subcontractor

Performance, Calibration Records, Audits (Internal and Supplier),

Management Reviews, Training Records, Document Revision Control records,

Work Orders, Corrective Actions, Non-Conforming Material Review,

Corrective Action Reports

The key to the effective implementation of the Quality Management

System and to the continuous improvement of Corporate Quality is the

Corrective Action Reporting (CAR's) system. In this system we log the

defects which occur as a result of poor quality management. It is through

the CAR's that we improve.

Each of the defects are viewed as systemic (system wide) and it is

recognized that they are caused by a failure of the Quality Management

System itself. The root cause of the defect is analyzed from a system

perspective. To correct the defect, a Quality System enhancement is

developed, documented, and implemented.

A CAR remains open until the Company can produce evidence that it solved

the problem.

order: 5

revdate: 10/25/96

revnumber: 4.02

$Revisions: 10/25/96 14:54:30,10/25/96 14:54:51,10/25/96 21:42:40,10/28/96 19:06:59

$UpdatedBy: Corey E Ilacqua,CN=Corey E Ilacqua/O=Envirolaser

order: 6.01

revdate: 04/13/95

revnumber: 4.01

$Revisions: 04/13/95 00:08:41,04/13/95 21:54:48,04/13/95 21:57:49,04/13/95 21:58:16,04/13/95 21:59:27,04/13/95 22:00:44,12/07/95 00:19:25,12/09/95 15:27:44,12/09/95 15:29:54,12/09/95 16:33:52,12/09/95 17:48:58,12/09/95 22:47:59,12/12/95 02:33:11,12/13/95 22:49:16,12/13/95 22:49:29,12/13/95 22:53:47,12/13/95 22:55:00,12/14/95 00:02:30,05/10/96 14:16:09,05/10/96 14:20:09,05/10/96 14:26:54,05/10/96 14:31:01,06/11/96 22:47:04,06/13/96 13:02:15

The President of the company has established several positions of

management. These managers have the proper tools, training and authority

to implement policy and procedure related to their area.

order: 6.01.1

revdate: 02/01/95

revnumber: 4.01

$Revisions: 12/13/95 22:54:38,12/14/95 23:36:40,05/10/96 14:25:35,05/10/96 14:32:23

Our company President will define and document the policy and objectives

and commitment to quality. The president will ensure that this policy is

understood, implemented, and maintained at all levels in the

organization. He will use the senior management of the company to ensure

that this policy is carried out.

$Links:

order: 6.01.2

revdate: 06/18/95

revnumber: 4.01

$Revisions: 12/07/95 00:36:39,12/09/95 15:51:17,12/09/95 16:18:33,12/09/95 16:19:03,12/09/95 23:00:13,12/09/95 23:09:09,12/10/95 01:19:59,12/10/95 01:54:24,05/10/96 15:06:56,06/11/96 23:02:26,10/22/96 22:42:07,10/25/96 15:02:17,10/27/96 17:54:30

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser/O=Envirolaser

The responsibility, authority, and the interrelation of all personnel who

manage, perform, and verify work affecting quality will be defined in

company procedures that relate to the management of the Quality Management

System and are available in the organizational chart offered on page 5.

All personnel who need the organizational freedom and authority to

initiate action to prevent the occurrence of product nonconformity,

identify and record any product quality problems, initiate, recommend, or

provide solutions, verify the implementation of solutions and control

further processing, delivery, or installation of nonconforming product

until the deficiency or unsatisfactory condition has been corrected has

been granted by issuance of this policy by the senior management of the

company.

Sub policy SP-4.1 outlines responsibility by position

order: 6.01.3

revdate: 06/19/95

revnumber: 4.01

$Revisions: 12/07/95 00:36:47,12/09/95 23:17:07,12/09/95 23:17:30,12/10/95 01:54:39,05/10/96 15:08:15,06/11/96 23:02:33,10/22/96 22:49:38,12/10/96 08:53:38,12/10/96 09:06:52,12/10/96 13:04:30

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

Senior management shall ensure that all resources are made available,

including the assignment of trained personnel for management, performance

of work and verification activities including internal quality audits.

These people are to have all resources to complete their task, including

equipment, training and knowledge.

order: 6.01.4

revdate: 08/18/98

revnumber: 4.02

$Revisions: 12/07/95 00:36:59,12/09/95 23:35:46,12/10/95 01:15:37,12/10/95 01:16:16,12/10/95 01:54:52,05/10/96 15:09:37,05/10/96 15:10:57,06/11/96 22:32:47,06/11/96 23:02:40,10/22/96 23:00:55,10/22/96 23:11:53,10/22/96 23:16:09,12/10/96 09:09:25,08/18/98 14:31:51,08/18/98 14:32:42

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

The company president shall appoint a management representative who

irrespective of other responsibilities shall have defined authority and

responsibility for ensuring that the requirements of our Quality

Management System are implemented and maintained.

The Management Representative, as defined by this policy has the authority

and responsibility to interpret and manage the quality manual, define and

establish a complying quality system to the ISO 9003:94 standard,

identify, evaluate and require correction of any and all quality related

issues related to ISO 9003:94. And to verify implementation and its effect

and control further processing or shipment of nonconforming material or

defective products.

This Management Representative provides reports on the performance of the

CQM/TQM to management as a basis for improvement.

The Management Representative may delegate certain responsibilities that

Define and authorize groups or individuals within the company.

order: 6.01.5

revdate: 08/18/98

revnumber: 4.02

$Revisions: 12/07/95 00:37:08,12/10/95 00:11:17,12/10/95 00:12:22,12/10/95 01:15:51,12/10/95 01:16:08,12/10/95 01:55:04,03/01/96 23:38:42,05/10/96 15:21:39,05/10/96 15:24:17,06/11/96 23:02:48,10/22/96 23:39:13,12/10/96 10:06:04

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

ISO Steering Committee

The Management Representative defines specific intervals to review the

quality system to ensure its continued suitability and effectiveness in

achieving the company's stated policies and objectives for quality as

stated in ISO 9003: 94 standards. ISO steering committee meetings are

held quarterly to review records and CARs.

Each department head shall assist the Management Representative and provide

the necessary reports that are required for review by the steering

committe during the quarterly reviews. These reports shall adequately and

objectively review and evaluate the quality system. The reports shall be

addressed at quarterly meetings with Department Managers. Corrective

actions will be assigned as necessary and implemented.

Minutes of all Management Reviews are to be maintained.

order: 6.02

revdate: 05/09/95

revnumber: 4.01

$Revisions: 12/10/95 00:27:19,12/10/95 00:45:38,12/10/95 00:56:42,12/10/95 01:03:59,12/10/95 01:55:16,12/10/95 01:55:40,03/01/96 23:39:35,03/02/96 12:51:23,04/25/96 23:01:51,04/25/96 23:05:18,04/25/96 23:05:53,05/10/96 15:58:03,05/10/96 15:59:14,06/11/96 23:03:06,10/23/96 00:14:17

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

The Management Representative will establish and maintain a documented

Quality Management System (QMS) using Quality Management System software,

as a means of ensuring that all products and services conform to specified

internal and external requirements. The major document that will control

our system is the Quality Manual. This Manual will contain all the

pertinent information regarding the policies that govern the system, the

Business Description of our company and supporting information as it

relates to the overall operation of the Quality Management System.

Our QMS will include the preparation of documented procedures and work

instructions which will allow the effective implementation of the quality

management system.

Our QMS will manage the preparation of quality plans and a quality manual

in accordance with specified policies. The QMS will include the

identification and acquisition of any controls, processes, inspection

equipment, fixtures, production resources, and skills that may be needed

to achieve the required quality.

Our QMS will ensure the updating as necessary of quality control,

inspection, and testing techniques.

Our QMS will clarify any standards of acceptability for all features and

requirements, including those which contain subjective elements, the

production process, installation, inspection and test procedures, and the

applicable documentation

To further the success of the QMS, it will enforce the identification and

preparation of quality records.

order: 6.02.1

revdate: 05/10/95

revnumber: 4.01

$Revisions: 12/10/95 01:14:53,12/10/95 01:21:09,12/10/95 01:21:36,12/10/95 01:25:16,12/10/95 01:28:10,03/01/96 23:44:39,03/02/96 12:52:06,05/10/96 15:58:49,05/10/96 16:03:26,06/11/96 23:03:13,10/23/96 00:16:20

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

Documented procedures shall be consistent with the requirements of

ISO9003:94 and the Corporate Quality Policies, and are supported by

various records and statistical analysis.

The Management Representative will ensure that each Department

successfully implements and maintains the Quality System and its

documented procedures.

$Links:

order: 6.02.2

revdate: 12/10/95

revnumber: 4.01

$Revisions: 12/10/95 01:53:39,12/10/95 02:02:04,03/01/96 23:45:58,05/10/96 16:11:22,06/11/96 22:30:20,06/11/96 23:03:19,10/23/96 00:23:09,10/23/96 00:25:33

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

The Quality Assurance Manager, the Management Representative, the

Production Manager and the Sales Manager develop quality plans that

outline final inspection & testing, packaging and identification

procedures for all new and existing products as outlined in procedure

4.02.3 .

order: 6.03

revdate: 12/11/95

revnumber: 4.01

$Revisions: 12/10/95 02:04:49,12/10/95 14:42:06,12/10/95 23:05:51,12/10/95 23:13:51,05/10/96 17:01:00,06/11/96 23:03:27,06/11/96 23:21:14,06/13/96 13:02:35,06/13/96 14:17:34,10/30/96 22:38:34,11/02/96 22:34:47,12/10/96 09:20:49,04/04/98 21:04:36

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

Contracts (customer orders), written or verbal and Tenders, will be

reviewed prior to acceptance to ensure that the requirements are defined

and that the company is capable of meeting all the specified

requirements. Requirements are reviewed by the appropriate groups and

records are maintained.

All amendments are identified and reviewed by responsible management

personnel and distributed for action.

Contract review shall provide the mechanism to ensure that only acceptable

products and related data are released for shipment. Products that

require Quality Assurance release through contract review shall have this

approval requirement noted on the sales order.

order: 6.05

revdate: 12/13/95

revnumber: 4.01

$Revisions: 12/10/95 23:10:25,12/10/95 23:32:48,03/02/96 12:52:59,03/02/96 12:54:07,06/11/96 23:03:40,10/23/96 15:23:54,12/10/96 09:23:23,12/10/96 09:26:44

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

Our company will establish and maintain procedures to control all

documents and data that relate to the requirements of ISO 9003:94 through

the use of the ISOxPERT Quality Management System document control

databases. These documents shall be reviewed and approved for adequacy by

authorized personnel prior to issue. The latest issue of all documentation

will be available at all locations, as appropriate, where operations

essential to the effective functioning of the quality system are

performed. Obsolete documents will be removed from all points of use

promptly and retained for historical and/or legal reasons. Changes to

documents shall be reviewed and approved prior to release by the same

functions / organizations that performed the original review and approval

unless specifically designated otherwise. The designated organizations

shall have access to pertinent background information upon which to base

their review and approval.

As a minimum, the following documentation shall be controlled to meet

quality requirements.

A. Standards B. List of

Approved Suppliers

C. Manufacturing Documentation D. Quality

Manual

E. Quality Procedures

order: 6.07

revdate: 12/13/95

revnumber: 4.01

$Revisions: 12/10/95 23:34:49,12/10/95 23:45:18,05/15/96 15:04:45,06/11/96 23:03:50,06/13/96 13:01:14,11/02/96 21:08:09

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

Material supplied by our customer for use in manufacturing is controlled

in the same manner as all other controlled material, except when special

handling is required by the customer. The customer will be notified in

cases of damage, defect or loss of their product if equivalent

replacements cannot be supplied.

order: 6.08

revdate: 12/13/95

revnumber: 4.01

$Revisions: 12/10/95 23:48:21,12/11/95 00:08:47,12/11/95 00:08:57,03/01/96 23:46:48,06/11/96 23:04:00

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

When required, material shall be controlled by a lot system that provides

identification from receipt through delivery in accordance with applicable

procedures. Records of this are maintained.

order: 6.10

revdate: 12/13/95

revnumber: 4.01

$Revisions: 12/11/95 00:18:09,12/11/95 00:43:50,12/11/95 00:44:05,12/11/95 00:49:05,03/01/96 23:48:29,05/15/96 15:16:42,06/11/96 23:04:11

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

Material and products are inspected and tested according to documented

procedures to assure compliance to specifications. Incoming, In-process,

and Final Inspections are carried out. These inspections are recorded and

identify the authority responsible.

order: 6.11

revdate: 12/14/95

revnumber: 4.01

$Revisions: 12/13/95 23:05:10,12/13/95 23:31:11,05/15/96 15:23:43,06/11/96 23:04:22,10/23/96 16:39:42,10/23/96 16:55:19,12/10/96 13:25:51

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

Management shall determine what equipment is used for inspection,

measuring or testing (test equipment) which influences final product

configuration or performance --including equipment on loan and supplied by

the customer .

The equipment shall be checked for accuracy on a predetermined maintenance

schedule. This schedule shall include the process employed for the

calibration, including equipment type, location, unique identification,

frequency of checks, check method, acceptable criteria and action to be

taken when results are unsatisfactory.

A suitable indicator will be employed to show the calibration status . The

calibration records are maintained.

Management will ensure that the validity of previous inspections is

documented in cases where the equipment is found to be out of calibration.

Management will ensure that all environmental conditions are suitable for

the calibrations, measurements and tests that are being carried out. As

well as ensuring that handling, preservation and storage of the equipment

is suitable to ensure that accuracy and fitness are maintained. Management

shall also safeguard the equipment and measuring facilities from

adjustment which would invalidate the calibration setting.

Where the above mentioned equipment is used in interface with several

pieces of equipment, the entire system must also be checked on a

predetermined schedule.

Inspection, measuring and equipment shall be used in a fashion that

ensures that measurement uncertainty is known.

Management will determine the measurements to be made and accuracy

required as well as which measuring and test equipment to use.

order: 6.12

revdate: 12/15/95

revnumber: 4.01

$Revisions: 12/13/95 23:05:16,12/13/95 23:35:18,12/13/95 23:47:15,12/14/95 23:07:40,03/01/96 23:49:17,05/15/96 15:39:27,05/15/96 15:52:59,05/15/96 15:56:10,06/11/96 22:38:32,06/11/96 23:04:34,06/12/96 00:46:40,06/13/96 13:01:41

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

The management develops and maintains documented procedures and quality

plans designed to ensure the specified requirements for the finished

product are meet. Material that has either been partially or completely

processed must be identified to its inspection and test status, this

identification indicates the conformance or non-conformance of the

product.

order: 6.13

revdate: 12/14/95

revnumber: 4.01

$Revisions: 12/13/95 23:47:45,12/13/95 23:57:55,12/14/95 23:07:49,03/01/96 23:49:58,05/15/96 16:32:49,06/11/96 22:42:52,06/11/96 23:04:41

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

Documented procedures have been established to maintain control of

products that do not conform to specified requirements, these procedures

ensure that segregation, and either rework, disposal or repair of the

non-conformance is achieved with security. Records of such non-conformance

are maintained. These procedures provides methods for the identification,

documentation, evaluation, segregation and disposition of non conforming

products, as well as for repair and rework processes.

order: 6.14

revdate: 05/15/96

revnumber: 4.01

$Revisions: 12/13/95 23:47:50,12/14/95 00:06:06,12/14/95 00:06:27,12/14/95 00:16:24,12/14/95 00:18:53,12/14/95 23:07:59,03/01/96 23:50:19,05/15/96 16:38:15

A planned and documented program for corrective action has been

established to ensure that conditions adversely affecting quality are

promptly identified. This identification occurs through the analysis of

final inspection and test reports as well as customer complaints and a

defect log. The causes of discrepancies will be determined, and positive

steps taken to prevent recurrence. All corrective action initiatives and

final reports are submitted for review to the companies upper management

order: 6.15

revdate: 05/15/96

revnumber: 4.01

$Revisions: 12/13/95 23:47:55,12/14/95 23:06:21,01/14/96 01:12:14,04/22/96 04:06:30,05/15/96 16:49:37,06/11/96 23:05:00,11/01/96 17:20:12,11/03/96 01:15:16,12/10/96 13:41:43,12/10/96 13:54:20

$UpdatedBy: CN=Alfred M Haniff/O=Envirolaser,CN=Corey E Ilacqua/O=Envirolaser

The management has provided a system to ensure the proper handling and

storage of the product to prevent damage or deterioration of the product

through to its delivery to the customer.

Designated storage areas have been assigned and procedures for receipt and

dispatch to and from these areas have been written. These procedures

include methods to verify that the condition of stored material is

maintained.

Management shall control packing, packaging and marking processes to

ensure conformance to specified requirements.

Methods for preservation and segregation of our product is maintained to

ensure protection of the product from damage and deterioration.

The company shall use material and service adequate to protect the product

after final inspection, this protection has been extended to include

delivery to the final destination if required.

order: 6.16

revdate: 05/15/96

revnumber: 4.01

$Revisions: 12/14/95 23:06:52,12/14/95 23:14:14,12/14/95 23:14:41,03/01/96 23:50:53,05/15/96 16:55:04,06/11/96 23:05:09

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

Records will be gathered and stored by Quality Assurance that demonstrate

the conformance of the product to specified requirements, these records

are legible and identifiable to the product involved. To ensure ease of

retrievability and verification the records will be cataloged and filed in

a way that provides for uncomplicated recall. These records are purged in

accordance with a predetermined schedule.

order: 6.17

revdate: 11/10/95

revnumber: 4.01

$Revisions: 12/14/95 23:06:55,12/14/95 23:18:21,12/14/95 23:19:43,03/01/96 23:51:02,05/15/96 17:02:39,06/11/96 23:05:20

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

A strategic system of planned and periodic audits shall be implemented to

verify compliance with all aspects of the quality assurance system.

Personnel independent of direct responsibility to the system, carry out

audits scheduled on the basis of importance or current status of the area

in question. The results of the recorded audits are addressed by the area

manager and auditor, at which time a corrective action is initiated to

address the deficiency. The audit process is an ongoing management

function, that includes the initial audit and follow up audits that access

the effectiveness of any CARs that were initiated.

$FILE:

order: 6.18

revdate: 09/10/95

revnumber: 4.01

$Revisions: 12/14/95 23:06:59,12/14/95 23:27:55,03/01/96 23:51:21,05/15/96 17:06:26,06/11/96 23:05:29,10/23/96 14:12:26,10/23/96 14:19:41

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

A major component in attaining quality objectives is the education and

training of personnel for their specific position. Training needs will be

identified through internal audits and training is provided according to

established procedures. Any person performing a task involving a quality

issue will have the appropriate experience or training so as to be

qualified for that specific task. Records of all training will be

maintained.

order: 6.20

revdate: 05/02/95

revnumber: 4.01

$Revisions: 12/14/95 23:07:07,12/14/95 23:35:02,05/15/96 17:07:30,06/11/96 23:05:39

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

Statistical sampling techniques shall be utilized for inspection and

testing requirements when compatible with customer and/or company

requirements. Statistical techniques will be established and performed

using trend analysis, charts and sampling to ensure product, service and

system integrety.

order: 7.01

Reference: 4.1

revdate: 12/07/95

revnumber: 1.0

$Revisions: 12/07/95 01:46:44,12/07/95 01:57:20,12/07/95 02:28:58,01/14/96 00:21:25,01/14/96 00:22:51,01/19/96 19:37:38,01/19/96 19:37:50,03/01/96 23:52:03,11/03/96 20:19:48,11/03/96 20:27:38

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser

Envirolaser in the capacity of voting member (Canadian General Standards

Board's; Program listing CAN/CGSB -53-148-M96) contributes and adheres to

the development of Quality Standards for Rejuvenated Toner Cartridges.

This standard demands that the performance of our manufactured goods, meet

or exceed that of the product manufactured by the Original Equipment

Manufacturers (OEM) in both print quality and page yield. This standard

inforces the creation and continual updating of procedures for proper

labeling, packaging and control of non conforming products in place.

order: 7.02

Reference: 4.2 Final Inspection

revdate: 01/14/96

revnumber: 1.0

$Revisions: 01/14/96 01:08:39,01/14/96 01:09:05,01/14/96 01:09:25,01/14/96 01:09:43,01/14/96 22:59:00,03/01/96 23:52:47,03/13/96 17:40:37,06/11/96 23:09:52,11/03/96 20:42:19,11/04/96 09:21:19,12/10/96 10:07:53,12/10/96 12:37:13

$UpdatedBy: CN=Corey E Ilacqua/O=Envirolaser